Returns and exchange
After home by Door receives your order, you’ll receive an automatically generated e-mail confirmation. Shipping costs will be added to your order. Articles will be delivered by DPD, see www.dpd.com. Delivery lead time starts at the moment that home by Door has received your payment. All orders are fulfilled within 1-4 working days after receiving your payment. We handle orders from Monday to Friday, not in the weekends and not on Dutch national holidays.
If an article, also if purchased on sale, does not meet your expectations you can return it. We’ll give a full refund, exclude shipping costs if
all items are returned. A return notification should be made within 14 days after you’ve received the article to: firstname.lastname@example.org.
After 14 workdays home by Door assumes that the customer has accepted the order. Your return shipment should be delivered to our return address no later than 14 days within your e-mail return notification. Shipping charges on returned merchandise are at the customer’s expense. We advise you to provide the return shipment with a tracking number. Please return the article, undamaged and not worn or washed, with all original labels attached and in its original package.
Articles cannot be exchanged, only refunded. Please place a new order for the wished article in our webstore. Faulty items will be exchanged to the same product, in the same color, in the same size, subject to availability. Articles cannot be returned to any other (web)shops that sell home by Door collections. Only home by Door articles purchased at the home by Door webstore can be returned to the home by Door webstore. Items cannot be exchanged or returned in person at our office address. Items can only be returned per shipment to our webstore address. Please follow the return procedure as stated beneath, otherwise we cannot accept your return. If return information is missing the handling of your return can be delayed.
After you have sent your email return notification you can send your return to:
home by Door
De Trompet 1217
1967 DA Heemskerk
Clearly state your name, address, e-mail address, telephone number, order number on the return shipment.
Please fill in your IBAN bank account number, from customers outside the EU we also need a BIC/SWIFT code, and the name, post code and city of your bank. Please state the same bank account number through which your original payment was made.
Send your return shipment to us with a tracking number, to secure delivery. home by Door can’t be held responsible for returned articles lost or damaged during transport.